Shipping and Handling Charges:
Shipping and handling charges are based on total price of your order. Oversized or heavy items may have an additional shipping cost. This charge may not be calculated until the order is being prepared.
We will notify you if there is an increase in the shipping charge or your order prior to billing and shipping.
Shipment By UPS:
We ship via UPS Ground or Air if requested (will have an additional shipping cost applied). Shipments to Alaska & Hawaii and International orders will be only by air.
Shipping Cost:
- Ground
- $0.00 to $100.00 = $9.99
- $100.01 and up = free
- 2 Days Air
- $0.00 to $100.00 = $29.99
- $500.01 and up = $24.99
- Next Day Air
- $0.00 to $500.00 = $49.99
- $500.01 and up = $39.99
Ground Delivery Time:
Allow 4-10 business days for delivery of non-backordered items in the continental US. Allow additional time for shipments to Alaska, Hawaii and International Orders.
Consolidated Shipments:
Entire orders will be shipped together if possible.
Returns and Exchanges:
If for any reason you are not happy with your order, you can return or exchange it within 30 days. Returns and exchanges must be preauthorized and have Return Authorization #. Original shipping and handling charges are not refundable.
There are no restocking fees on exchanges of products for a different size or color of the same product or on a product of equal value. A 20% restock fee will apply to all returns and must be accompanied with original packaging, labels, tags etc. and a receipt or a copy of your original invoice. All returned merchandise must be new, and complete with all tags attached, and still in original packaging. No returns will be approved and/or credited if the merchandise has been used, worn or damaged in any way.
Incorrect Item:
If you received an incorrect item no extra charges will be incurred. We will replace incorrect items and pay the additional shipping charge.
Return Shipping Instructions:
Return via prepaid UPS or US mail. Insure shipment for full value of purchase. Use original packaging. We are not responsible for packages lost during return shipping.
Return/Exchange Instructions:
Enclose a copy of your packing list or E-mail Invoice along with detailed return/exchange instructions.
Send exchanges and returns to:
AXO America, Inc.
26465 Summit Circle
Santa Clarita, CA 91350
USA
Sales Tax:
Sales tax is charged on instate orders if required by law.
Payment Methods:
Orders accepted via secure online order form only. Most major credit cards are accepted. Credit card purchases verified for your protection.
Backordered Items:
Backorders: If an item is backordered, we will notify you via e-mail. Shipments scheduled more than 30 days after the order date: We will notify you via email and give you a cancellation option. Filling backorders: Backorders will be filled before new orders when the backordered items become available.
Policies:
Individual product descriptions are claims of the manufacturer and/or distributor and are not guaranteed accurate. Prices subject to change without notice. Mistakenly posted prices on the website do not obligate us to those incorrect prices. We reserve the right to refuse to sell to anyone for any reason.
Secured Online Shopping:
We guarantee your order's privacy and security over the web, with all transactions utilizing an SSL secure server connection.
Please send questions and comments to: info@axo.us
