Shipping and handling charges are based on total price of your order. Oversized or heavy items may have an additional shipping cost. Charges calculated at the time of checkout are only an estimate. The actual cost will be charged at the time of shipping.
We ship via UPS Ground in teh U.S. and Canada or Air if requested (will have an additional shipping cost applied). Shipments to Puerto Rico and International orders will be only by air.
We also ship via US Postal Service. Please select this service if you request a delivery to a PO Box or APO/FPO address.
Allow 4-10 business days for delivery of non-backordered items in the continental U.S.. Allow additional time for shipments to, and International Orders.
Entire orders will be shipped together if possible.
Once your goods are shipped you should receive an email after 5 pm PST with a detailed packing list and a tracking number per each box. If by any chance you don't receive the tracking # please call us at 1-877-296-7223 or +1-661-257-0916.
You can also check the tracking number by logging into your account.
If for any reason you are not happy with your order, you can return or exchange it within 30 days. Returns and exchanges must be preauthorized and have Return Authorization # (please call us at 1-877-296-7223 or +1-661-257-0916 or email us at firstname.lastname@example.org). Original shipping and handling charges are not refundable.
There are no restocking fees on exchanges of products for a different size or color of the same product or on a product of equal value.
A 20% restock fee will apply to all returns and must be accompanied with original packaging, labels, tags etc. and a receipt or a copy of your original invoice. All returned merchandise must be new, and complete with all tags attached, and still in original packaging. No returns will be approved and/or credited if the merchandise has been used, worn or damaged in any way.
If you received an incorrect item no extra charges will be incurred. We will replace incorrect items and pay the additional shipping charge.
Return via prepaid UPS or Postal Service. Insure shipment for full value of purchase. Use original packaging. We are not responsible for packages lost during return shipping.
Enclose a copy of your packing list or E-mail Invoice along with detailed return/exchange instructions.
Send exchanges and returns to:
AXO America, Inc.
26465 Summit Cir
Santa Clarita, CA 91350
Sales tax is charged on instate orders if required by law.
Orders accepted via secure online order form only. American Express, Diners, Discover, Mastercard, Visa credit cards are accepted as well as Paypal. Credit card will be initially booked for the whole estimated amount and only charged once the goods have been shipped.
Backorders: If an item is backordered, we will notify you via e-mail. Shipments scheduled more than 30 days after the order date: We will notify you via email and give you a cancellation option.
Filling backorders: Backorders will be filled before new orders when the backordered items become available.
Individual product descriptions are claims of the manufacturer and/or distributor and are not guaranteed accurate. Prices subject to change without notice.
Mistakenly posted prices on the website do not obligate us to those incorrect prices. We reserve the right to refuse to sell to anyone for any reason.
We guarantee your order's privacy and security over the web, with all transactions utilizing an SSL secure server connection.