Introduction

Thank you for your recent purchase of AXO America, Inc. ("AXO America") apparel or footwear. We have attempted to write this warranty in clear, easy-to-understand terms, including the limitations and restrictions, so you will fully understand the warranty we are making to you. However, the terms contained herein are subject to change without notice. If anything in the warranty is not clear to you, please call us at +1 661 257 0916 or visit our web site at AXO.com.

Who is Covered

This International Limited Warranty is applicable in all countries, but is available only to the original consumer purchaser (i.e., not a retailer, dealer, or distributor) of one of our AXO America products.

Transferability of this Warranty

This Warranty is personal to you, the original consumer purchaser, and may not be transferred to any subsequent purchasers or wearers of the AXO America merchandise.

How Long are You Covered

AXO America warrants your AXO America merchandise for the duration of the warranty period which is twelve (12) moths. The warranty period commences on the date of purchase. Your original purchase invoice (sales receipt), showing the date of purchase and merchandise/product information, is your proof of the date of purchase.

What is Covered

The product is warranted to be free of defects in material and workmanship for twelve (12) months from the date of purchase. The product must have been purchased from AXO America or an authorized AXO America dealer.

What is Not Covered

THIS WARRANTY IS VOID IF THE PRODUCT HAS BEEN ALTERED, MODIFIED OR REPAIRED BY USE OR OTHERS OR IF IT HAS BEEN DAMAGED AS A RESULT OF NORMAL WEAR AND TEAR, ANY DISCOLORING, ACCIDENT, IMMERSION IN WATER, NEGLECT, USE FOR UNAUTHORIZED PURPOSES, ABUSE, MISUSE, LOSS OF PARTS OR COMPONENTS, WEATHER, ACTS OF GOD, OR ANY OTHER CAUSES NOT ARISING OUT OF DEFECTS IN WORKMANSHIP OR MATERIALS.

IF YOUR DAMAGE FALLS IN ONE OF THE BELOW "NORMAL WEAR AND TEAR" CATEGORIES, IT WILL NOT BE ELIGIBLE FOR A REPAIR/REPLACEMENT.

Neglect of care instruction
Damage from a pet or animal
Odor
Burns: (cigarette, bonfire, etc)
Fading from sunlight
Button re-sew
Fabric/zipper stressed beyond intended use
Fabric wear over time
Human error
Snag, scrapes, holes caused by owner
Fabric caught in zipper
Unauthorized repairs made
Used outside of the intended use
Contact with other fabrics
Issues with fit over time
BOA Technology parts (contact BOA Technology directly)
Zippers malfunctions
All knits and sweaters

 

What is Your Remedy

If you suspect your AXO America product is covered by our Limited Warranty, you must obtain a return merchandise authorization ("RMA") number from AXO America (by email to warranty@axo.com or by applying for warranty on the specific section of our web site) or the authorized dealer from whom you purchased your AXO America product. Most of the warranties will be simply handled by sending pictures in order to avoid unnecessary cost for both parties. In case pictures are not enough to evaluate the merchandise, once you have obtained an RMA number, you may send the AXO America product, postage pre-paid and insured, along with the original dated purchase invoice and RMA number to:

Attention of Warranty Department
AXO America, Inc.
26465 Summit Circle
Santa Clarita, CA 91350
United States of America

You will bear the expense of shipping the product to AXO America.

Upon receipt of the merchandise, AXO America will evaluate the merchandise to determine if this Limited Warranty is applicable. The only remedies available for defective merchandise AXO America determines to be covered by this Limited Warranty are repair or replacement. The appropriate remedy will be determined at the sole discretion of AXO America after it performs the warranty evaluation. AXO America will contact you upon completion of the warranty evaluation to inform you whether your product is covered by this Limited Warranty and, if so, whether it will be repaired or replaced.

Exclusions from Limited Warranty

EXCEPT FOR THE EXPRESS WARRANTY PROVIDED AND TO THE EXTENT PERMITTED BY APPLICABLE LAW, AXO AMERICA AND ITS AUTHORIZED DEALERS DO NOT ISSUE ANY WARRANTY OR GUARANTEE FOR THE AXO AMERICA PRODUCTS. AXO AMERICA EXPRESSLY EXCLUDES ANY OTHER LIABILITY, WHETHER EXPRESS OR IMPLIED, TO THE FULLEST EXTENT ALLOWED BY THE LAW. IN PARTICULAR, BUT WITHOUT LIMIT TO THE GENERALITY OF THE EXCLUSION, ANY IMPLIED TERMS AS TO MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE AND/OR NON-INFRINGEMENT OF THIRD PARTY RIGHTS ARE EXCLUDED WHETHER IN CONTRACT OR TORT. ANY IMPLIED WARRANTIES THAT MAY BE IMPOSED BY LAW ARE LIMITED IN DURATION TO THE TERM OF THE EXPRESS LIMITED WARRANTY GIVEN BY AXO AMERICA TO THE EXTENT PERMITTED BY APPLICABLE LAW. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL AXO AMERICA OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER (INCLUDING DIRECT OR INDIRECT DAMAGES, LOSS OF BUSINESS PROFITS, OR OTHER SPECIAL, INCIDENTAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES WHETHER FOR BREACH OF WARRANTY, CONTRACT, STRICT LIABILITY, TORT OR OTHERWISE) ARISING OUT OF OR RESULTING FROM THE USE OF OR INABILITY TO USE AXO AMERICA PRODUCTS. ANY LIABILITY OF AXO AMERICA OR ITS SUPPLIERS WHICH IS NOT EXCLUDED SHALL BE LIMITED TO THE PURCHASE PRICE OF THE AXO AMERICA MERCHANDISE.

Some countries and states may not allow limitations on how long an implied warranty lasts and/or do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not fully apply to you. This warranty gives you specific legal rights and you may also have other rights which vary from country to country.